Updated 1/6/2025

At Dog Park West, we take pride in creating custom leashes and collars designed just for you and your pup. Because each item is personalized to your specifications, we are unable to accept returns or exchanges unless there is an issue with the craftsmanship or a mistake on our part.

If you receive an item that does not match your order details or has a defect, please reach out to us within 30 days of delivery, and we will make it right—whether that means a replacement or a correction at no additional cost to you.

To report an issue, contact us at support@dogparkwest.com, and our team will be happy to assist you!

Thank you for choosing Dog Park West—we appreciate your support and look forward to creating something special for you and your pup!